Privacy
What we hold, why, where it's kept, and how to get it changed or deleted. In plain English.
Who this covers
BetterRetailer provides POS, back office and online shop software to retailers. This policy covers people who use our website, our customers (store owners and their staff), and shoppers who order from a store's online shop. For a store's own customers, the store decides how their information is used; we hold it on the store's behalf.
What we hold
- Store owners and staff: name, email, phone, sign-in details (passwords are stored only as hashes), role and what they do in the system (an audit log).
- Website enquiries: what you put in the demo or quote form.
- Shoppers who order online or join a store's loyalty program: name, mobile, optional email, delivery address if they choose delivery, orders and points.
- Sales and stock records, which normally contain no personal information unless a customer account or loyalty member is used.
Why
To run the service (selling, orders, receipts, loyalty, support), to keep it secure, to bill our customers, and to reply to enquiries. We don't sell personal information or use it for advertising.
Where it's stored
Our database and files are hosted in Sydney, Australia (Supabase on AWS ap-southeast-2), and the website runs in Vercel's Sydney region. Tills keep a working copy of products, prices and recent sales on the device so they can sell offline.
Who processes it for us
- Supabase and Vercel: hosting.
- Resend: sending emails (receipts, alerts) when a store turns them on.
- Cloudflare Turnstile: the bot check on forms.
- Anthropic: reading supplier invoice images when a store uses AI invoice reading. Invoice images may be processed outside Australia; they are business documents, not shopper data.
- Stripe: subscription billing (and online card payments when a store turns them on).
How long we keep it
For as long as the store uses BetterRetailer, and then as the law requires (for example, tax records). When a store leaves, it can export its data first; we then delete it on request, except what we must keep by law.
Your choices
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Shoppers can also ask the store they ordered from. Email hello@betterretailer.com.au. If you're not happy with our answer you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Security
Two-step sign-in for back-office users, row-level access rules so each business only sees its own data, encrypted connections, and an audit log. More on our security page.
Last updated November 2026.