Customers order on their phone for pick up, or delivery by your own driver. Prices, specials and stock come from the same system as your tills, so there is nothing to upload or keep in sync. Included in the Growth and Multi-store plans.
Turn it on in the back office and choose a shop address (betterretailer.com.au/shop/your-store, or your own like shop.yourstore.com.au). Customers browse departments, search, add to a basket and choose pick up or delivery and a time. They pay when they collect or on delivery (online card payment is in development). Orders arrive on your picking screen and handhelds; customers see each step on their phone.
Live prices and stock from your POS, no nightly upload
Pickup times from your own hours and notice time
Pay when you collect (card online with Stripe is next)
Order alert to your phone for every new order
Do my specials and member prices work online?
Yes. Specials you set up for the till run online on the same days and times: special prices, % off, $ off and 'N for $X' deals. Members enter their member number or mobile at checkout to get member prices and member-only deals, and they earn loyalty points when they collect.
Can I charge a little more online?
Yes, it's your choice. Set your own markup for the online shop (overall or by department) and choose how prices are rounded. You can also hold back the last few units in stock so the shelf never runs empty because of online orders.
What happens when something is out of stock?
Customers choose for each item whether a swap is OK. Your picker can swap an item on the picking screen, and the customer is never charged more per unit than what they ordered. The customer sees the swap and the final total before they collect.
Can customers have my shop as an app?
Yes. Your shop installs on a phone like an app (Add to Home Screen) with your store's name, colours and logo, and opens straight into your shop. You can also use your own web address.
What can't be sold online?
Tobacco and vapes, lottery, phone recharge and gift cards are never listed. Alcohol is only listed once you enter your liquor licence; customers confirm they're 18+ and the order is flagged so staff check ID at pickup.
Common questions
Is there a percentage of sales fee?
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No. The online shop is part of your BetterRetailer plan, not a cut of your turnover. Online card payments, when you turn them on, have the card provider's normal fee.
Can I use Uber Eats or DoorDash as well?
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Yes. The same sales channel rules (your markup, what's excluded, stock buffer) cover delivery apps; those connections switch on as each platform approves them.
Is home delivery available?
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Yes, by your own driver: choose the postcodes you deliver to, the fee, free delivery over an amount and a minimum order; customers pick a delivery time. Courier delivery (Uber Direct, DoorDash Drive) is planned.
